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Sunsational Products Inc.

902 N. 17th. Avenue

Phoenix, Arizona 85007-2211

Toll Free 1-800-950-7885

PH (623) 239-3112

FX (623) 239-3106

info@sunsationalproducts.com

 

Sunsational Products Return-Refund Policy

     


- Please: when you receive your merchandise - immediately - open all boxes and check for contents and damage
-
we must know within 3 days upon your receiving products of any damage/problems

We guarantee you will get top quality products exactly as described in our catalog.
All products come with our warranty.
Please note our return policy time period.

 

When you receive your merchandise

Please open all boxes immediately and check contents. We must be notified of any damage or other problems within 3 days of you receiving your products. In order to serve you better, we request that you also inspect all of your products for obvious defects/blemishes within 3 days of receiving them.

 

Wrong Products Received:

It is very rare that you will receive an incorrect product; we double-check all orders before we ship them. However, if we made a mistake/error in shipping , please notify us within 3 days of receiving your order. We will issue an RMA number and return instructions on how and where to return the product, shipping charges may apply.

If you ordered the incorrect product (your mistake), then please see "ordered wrong" below.

 

Shipping Damage:

If the packaging appears damaged on the outside, please refuse to accept it from the carrier; or please make sure when signing the shipper’s proof-of-delivery slip, you include a note stating the package is or appears damaged. If you do accept a damaged shipment, please inform us immediately. Depending on the product and where/how it was shipped, it may be necessary for you to deal with the carrier.

Also, if there was any internal (non-visible) damage, this will need to be reported to the carrier within three days of receiving the product.

 

Defective Products:

Within 3 days , excluding holidays and weekends, of receiving your order, if any product proves to be defective; please read our warranty page carefully and contact us immediately. Please DO NOT ship the product back to us without contacting us first and receiving an RMA number and return instructions. After we receive the defective merchandise, we will test it if need be, and we will ship back to you a non-defective replacement product.

If the product is defective, you will receive a replacement. If you choose to return the defective item for refund, rather than replace it, we will charge a 15% restocking fee and your original shipping and processing charges will not be refunded. The return of the product is at your expense. We believe that this is a fair policy because lower overhead results in lower prices for all of our customers.

 

 

Returns:

HOLD ONTO THE ORIGINAL RECEIPT, BOXES AND PACKAGING.

We will only accept a return if it is returned in the original manufacturer’s packaging. Listed products (items that have listed prices on our web pages) may be returned within 90 days (3 months) from date of purchase; the products must be brand new (never used) and in perfect condition with all manufacturer's packaging. In order to keep our prices at their lowest, we charge a 25% restocking fee and your original shipping and processing charges will not be refunded.

We do not accept returns for used or assembled products.

Please contact us if you wish to return any products. Items must be brand new (never used), in perfect condition, with all manufacturer's packaging. We will issue you an RMA number and return instructions on how and where to ship the products.

Items returned without an RMA number, or after 90 days may not be refunded, this will be at the sole discretion of Sunsational Products Inc.

Shopping by mail-order has many good points (low prices, shipped right to your door, less hassles because no waiting in line, etc) and a few less positive ones such as; you can't physically see (or touch) the products, it takes time to get to you and if you need to return it, it is more costly and less convenient.

It isn't easy or convenient (for you or us) when you need to return something. If you aren't certain the products you are ordering are EXACTLY what you want and expect; please do not order it from us. As stated above, merchandise may not be returned after 90 days of receiving your order, and shipping/processing charges will not be refunded.

 

NON
Returnable
Items:

Items that you have installed cannot be returned.

Items that are not brand new and/or missing any of the manufacturer's packaging cannot be returned.

 

Returns - if you ordered wrong:

If you made an error and ordered the wrong products (from the items that have listed prices on our web pages; not special quoted products), and wish to return the product; you will need to e-mail or call us and request an RMA number and return instructions.

Please do NOT return any product that you have ordered without prior contact. Many products ship direct from local warehouses and often need to be returned to the same warehouse. These warehouses will refuse deliveries that are not properly marked and documented with issued RMA numbers. This will make processing your credit very difficult and may delay your credit.

Returns of incorrectly ordered products are subject to shipping and processing fees If you have ordered incorrectly, wish to reorder the correct product and return the incorrect product, you must pay return shipping.

If you wish to return a product but do not place a reorder, the restocking fee will be 25% .

The restocking fees insure that we keep our prices low.

 

RMA Explanation:

When it is necessary to return a product, please contact us via phone or e-mail prior to doing so. All returns, regardless of how they were shipped or where they were shipped from must be referenced by an RMA Number (Returned Merchandise Authorization Number).

When you contact us via phone or e-mail requesting an RMA to return a product, we will issue the RMA at that time, The instructions for return must be followed carefully.

Once the product has been received at our warehouse, it will be inspected and you will be credited for the returned product less the applicable restocking fee and original shipping and processing charges.

If the product is returning to another warehouse, they will contact us once they have received the product, inspected it, and we have been issued credit. Once we have been credited for the return, your credit will be issued less the restocking fee and original shipping and processing charges.

All returns are subject to a restocking fee to keep prices low.

 

Restock Fee:

There is substantial cost in processing orders and shipping products. There is also cost in returning products; messages must be answered, RMA’s issued, products received and restocked, paperwork processed and mailed, etc. For this reason, we adhere strictly to our Return Policy and Restocking Fee's of 25% and a time limit of 90 days(3 months) in which to return unused original packaged merchandise to maintain our low prices.

 

Questions?

If you have any other return questions, please contact us before placing your order.

 
   
   

 

 

   
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